Electric Tobacconist – WILL THERE BE Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a number of the top brands of vaporisers and e-cig products available. They are located in the center of Cornwall in the South East of England. There are many other leading brands of electronic cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the very best in vaporisers and electronic cigarettes, in stock and ready to sell. Their concentrate on quality over price makes them just about the most popular online vaporisers and e-cig shops in the united kingdom. They are constantly updating and improving upon their e-commerce facilities in order that customers can easily choose the products that best suit their needs and budgets.
You can find unfortunately delays due to capacity issues in terms of the Electric Tobacconist. However, that is something that they are actively attempting to resolve. In July, they received additional capacity and now they boast a 2.5kVA power. This should assist in improving the reliability of these services, although there are occasions that the issue does present itself. This however rarely happens, because the staff is definitely extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does ensure that the customer is fully content with the products that they are ordering, prior to the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely influenced by which country the vendor is situated in, as you can find delays due to international shipping and delivery times, along with the time taken for owner to send the goods over. This then affects the speed at which they are able to process the orders, in addition to the amount of stock they have on hand. They are attempting to improve their speed of service, so that they can cope with increased demand and reduce the volume of time it takes them to fill orders and dispatch them to their customers.
When we visited Brightpearl, they had approximately fifty products on offer, which was significantly lower than some other online stores. Additionally it is likely that they are experiencing higher demand than various other online stores, which could explain the difference to be able volumes. However, despite this, they were still very prompt within their service, with one person in the team even greeting us as we entered the shop.
The staff provided excellent customer support, helping us to understand the various products that they vapinger sold, including their relative merits. We were even offered the opportunity to buy a few what to test out, although we could not sample them all. There was no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to try out, we were then able to contact them to find out how fast they would deliver the items to our home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to be determined by how fast we were willing to wait.
As a result of overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. Actually, they are still having problems with slow-moving delivery vans, which are causing significant delays operating. As a result of this, they’re only processing orders under emergency conditions. Also, they are implementing further automation in order to increase efficiency and save their staff time. In the mean time, they’re pleased to welcome back regular customers that have recently ordered from them, given that they are making a supplementary purchase or two through “extras.”
Customer service is the number one issue that we always desire to see first when dealing with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we didn’t have to pay for another opinion or to contact other customers regarding our concerns. Actually, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this particular company’s customer service and would definitely recommend to anyone who’s currently experiencing problems with their order fulfillment. Later on, we will always keep an eye on things such as the electric tobacconists that are experiencing severe delays due to an influx of orders. We will also continue steadily to monitor the electric marketplaces so as to determine the quality vendors that are currently experiencing issues. In the end, it seems that everyone is noticing that the quality of the merchandise in the electric marketplace has dramatically increased. Hopefully, this can continue to prove to be true for the future. However, we will continue steadily to monitor the situation as it evolves.